> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gowasl.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Wasl Cards Console Panel: Replacements and Reports

> Use the Wasl Cards Console Panel to replace faulty cards, view sales reports, and monitor transaction activity — all from the merchant dashboard.

The Wasl Cards Console Panel is the merchant dashboard that accompanies the Cards API. It gives authorized users a visual interface for tasks that do not belong in the API flow itself — replacing a card that a customer reports as faulty, and reviewing sales performance across your account. You access the console through the Wasl merchant portal using the credentials Wasl provisioned for your account.

<Info>
  The Console Panel complements the API — it does not replace it. Use the API to build your automated order flow, and use the Console Panel for manual oversight, customer support actions, and reporting.
</Info>

## Access and authorization

Only authorized Payzah merchant users can log in to the Console Panel. Wasl controls account provisioning; contact your Wasl account manager to request access for additional team members. Within the panel, only users with the appropriate permissions can modify data — read-only users can view reports but cannot trigger card replacements or alter transaction records.

<Note>
  Keep your Console Panel credentials separate from your API credentials. If you suspect unauthorized access to either set of credentials, notify Wasl support immediately and rotate your passwords.
</Note>

## Replace a faulty card

If a customer contacts you because their card code does not work, you can request a replacement directly from the Console Panel without raising a support ticket with Wasl.

<Steps>
  <Step title="Locate the transaction">
    Navigate to the **Card Replacement** section of the Console Panel. Enter the original transaction number associated with the customer's order. The panel looks up the transaction and displays the cards that were issued.
  </Step>

  <Step title="Request the replacement">
    Select the faulty card and confirm the replacement action. Wasl generates a new card code for the end user and invalidates the original one.
  </Step>

  <Step title="Deliver the new code to the customer">
    Copy the replacement `card_code` and `card_number` from the panel and send them to your customer through your normal support channel. The replacement card carries the same denomination as the original.
  </Step>
</Steps>

<Warning>
  You need the original **transaction number** to initiate a replacement. Make sure your order management system records and surfaces this value for every purchase so your support team can retrieve it quickly when a customer reports an issue.
</Warning>

## View sales reports

The Console Panel includes a built-in reporting tool that lets you monitor the performance of your card sales over time.

<CardGroup cols={2}>
  <Card title="Total Sales" icon="chart-bar">
    View the total number of card units sold across all denominations and vendors within a chosen date range.
  </Card>

  <Card title="Amounts Sold" icon="circle-dollar-to-slot">
    View the total revenue value of cards sold, broken down by denomination, vendor, or time period.
  </Card>
</CardGroup>

Use the reporting tool to reconcile your API transaction records against Wasl figures, identify your best-selling card brands, and plan your inventory strategy. Reports reflect confirmed orders only — initiated but unconfirmed transactions are not counted until the confirm-order step is completed.

<Tip>
  Cross-reference your Console Panel sales figures with the transaction records in your own database regularly. Discrepancies may indicate orders that completed on the Wasl side but were not persisted correctly in your system, and catching these early makes reconciliation much simpler.
</Tip>

## Summary of console capabilities

| Feature | Description | Who can use it |
| - | - | - |
| Card Replacement | Replace a faulty card using the original transaction number. | Authorized merchant users only |
| Sales Reporting | View total units sold and revenue amounts by date range and card type. | All logged-in merchant users |
| Transaction Lookup | Search for a specific transaction by transaction number. | All logged-in merchant users |

For anything outside these capabilities — such as adding new card brands to your catalog, adjusting pricing, or changing account settings — contact your Wasl account manager directly.


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